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**In any case, we do not accept direct returns to us.
Replacement of INCORRECT, MISSING or DEFECTIVE product
If the received merchandise you ordered is INCORRECT, MISSING or DEFECTIVE (not caused by postal damage, e.g. electrical products cannot be properly opened), you can return it within ten (10) days from the date of delivery. Please return by the following rule.
1. All packaging of the merchandise must be in the original state. Please keep with all parts and accessories provided with the merchandise, including brochures, certificates, labels, markings, consumables, bags and boxes. We will not accept any items that are not in this condition.
2. The request for return or replacement needs to send the order number, product name, product photos and reason information to firstname.lastname@example.org or Facebook inbox @brandxconcept
3. If the customer fails to provide a photo of the product for verification, we reserve the right to refuse the return of the product.
4. After getting confirmation from our reply, we suggest you visit our showroom directly to get a replacement. All replacement can only accept ONCE.
5. Shipping charges for returned items and shipping of correct merchandise will be undertaken by Brand X Concept Limited.
6. In case of the merchandise is out of stock, our company will refund the amount of the item within 10days. (Order less than HKD$300, please understand the shipping fee had been used, HKD$30 of shipping charges will not be refunded.)
1. Please keep all original packaging and accessories (including brand price tag, brochures, bag, and boxes etc).
Replacement of SIZE of apparels
We only do size replacement for exclusive brand XEXYMIX
(All white colour of clothes and designated non-replaceable products are not replaced)
Order canceled for personal reasons
If you want to cancel your order after your confirmation due to personal reasons, we only accept applications submitted on the same day.
If products have been sent, the order cannot be cancelled. Please contact us immediately by email to make arrangements.
c/Personal reasons (All cosmetics, unpacked electronic products, white clothing, underwear, shoes, discounted goods and designated non-returnable products will not be returned)
*For all orders that have been sent for personal reasons and require a refund, our company will charge 10% of the ordered products as an administrative fee. For example, if the product price is HKD$300, the company will refund HKD$270. Please consider carefully when placing your order.
Upon dispute, Brand X Concept Limited reserves the right to make the final decision on all returns and refund cases. Brand X Concept reserves the right to change the terms and conditions without prior notice.
Unit No.1707 17/F, Prosperity Place, 6 Shing Yip Street, Kwun Tong
TEL: 2618 2075
Returns please remark order ID.