Hong Kong Area
|Total net order
|HKD$199 or below
|HKD$200 or over
|Total net order
|HKD$3499 or below
|HKD$3500 or over
1a. SF express will be used for Business address
- Remote districts including business address will deliver by HK Smart Post: the Science Park, schools, hospitals, shopping malls in the New Territories, the outlying islands, airports, etc
b. Hong Kong Smart post will be used for the Residential address.
- Please note that Hongkong Post can not appoint time dispatch and will not call before sending the package.
- If no one in your home to receive the package, you will receive a message from the Hongkong Post to pick up at the Post Office.
2. Once your order is shipped, you will receive an e-mail with tracking information
3. If the order has any pre-order item, we will wait until all item arrives and deliver together.
4. If we receive return package from courier which the address, contact number or any information provided by the customer is incorrect, customer needs to pay the delivery fee again and rescheduled delivery.
5. Our Company will not responsible for any loss or damage during shipping, the customer shall bear the risk. Please check the goods immediately after receiving goods. If there is any error of goods or style, you should reject the post and let the courier company return to our company.
6. If you find the product is damaged or have quality problems after receiving the goods, we apologize for it and please notify us within 7 days from the shopping day / receiving day. We will follow the returns policy for the replacement. Please be careful not to open to use, retain the packaging and all accessories.
For oversea customer
Customers only need to add products into the shopping cart and choose your country, the delivery fee will be shown with weight.
1. 3kg below will be delivered by E-express.
3kg or above will be delivered by EMS.
Oversea delivery time is approximately 3-14 business days.
2. All products are sent from Hong Kong warehouse. Once your order is shipped, you will receive an e-mail with tracking information.
3. Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website.
4. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which BrandXconcept cannot accept liability.
5. Please double check your delivery information before confirming an order.
If the address or information provided by the buyer is incorrect, customer needs to pay the postage fee again to reschedule delivery.
If you choose to refund, the company will charge 15% of the total order amount for the administrative fee.
6. If there is no choice for your country by the system, please send us an email at firstname.lastname@example.org before place an order.